AI Assistant

　　Presenting AI assistant, a natural language interface integrated into Experience Platform, designed to enhance productivity, deepen product mastery, and facilitate efficient navigation of enterprise data objects. But what exactly can AI assistant assist with? It can swiftly share product knowledge, aiding users in learning concepts and troubleshooting, and it can offer operational insights to aid in lifecycle management, impact and value analysis. All product knowledge answers are verifiable and referenced, linking to product documentation.

　　The suggested prompts make it simple to continue the conversation and gain an overview of capabilities. You can easily head over to the discoverability panel where they are clearly outlined. Now that you know what AI assistant can assist with, you can use it to help you clean up your environment. Let’s identify which of your audiences have never been used in journeys. This was a breeze! Previously, you would have had to manually search through all of your journey definitions to identify used audiences and then find the remaining ones that were not used. This process would have taken hours, but with AI assistant, it only took seconds to get a list. You can view how your question was interpreted to ensure no misunderstandings. Navigate to the audience page and review the step-by-step process that generated the answer, including the SQL that ran behind the scenes. This truly helps you trust the results. Before deleting any of the unused audiences you just discovered, you can check if they’re being used by other audiences. In this case, three of them are still in use, so you’ll be sure not to delete them.

　　Next, you’re interested in finding out what attributes are used in the in-segment audience. It’s great to have all the information at your fingertips! Then, you’ll identify unused journeys. It’s easy to navigate directly to the journey and optimize from the response. Lastly, on your hygiene journey, you’ll ask AI assistant for best practices for deleting a schema. AI assistant provides you with all the necessary information, including contextualizing the information for your specific sandbox.

　　You’ve learned so much from AI assistant, and you have a detailed chat history that you can revisit. AI assistant truly is a shortcut for extracting value from experience Platform.